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Knowledge Base Assistant

For SaaS products and websites

Your 24/7 automated support team, delivering in-app help to the right customer at the right time, and actively deflecting incoming support tickets.

Knowledge Base Assistant

Fueling Knowledge bases for companies like

  • McDonald's
  • Stackify
  • Virgin Red
  • Harvard
  • Mambu

24/7 Access to Help 24/7 Access to Help

Knowledge Base Assistant can be seamlessly added to your SaaS product or website. Providing help on-demand to your customers, where and when they need it.

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24/7 Access to Help

Branding & Customization Branding & Customization

Customize the look and feel of the Knowledge base assistant with custom fonts, color, launcher icon to perfectly resemble your SaaS app or website.

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Branding & Customization

Context aware Help via URL mapping Context aware Help via URL mapping

Serve right content (single article, list of articles, or a set search results) to the customer inside your SaaS application or website based on their current URL parameters.

A smart assistant that blends in with your brand



Restrict the assistant to appear only on your apps and website(s) using the domain restrictions.


Custom CSS/JavaScript

Support for Custom CSS / JavaScript for advanced users to give more branding options.

Online User Guides

Custom Links

Add custom links like a support email or a contact page to help your customers get in touch.

Explore other core pillars of Document360 platform

Knowledge Base Portal

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Knowledge Base Site

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Integrations & Extensions

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Platform API

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