Deflect incoming customer support tickets by utilising the power of your knowledge base and help your customers self-serve to boost their satisfaction.
Fueling Knowledge bases for companies like
Asking right questions
- Configure triage of right questions to narrow down customer problem.
- Provide targeted troubleshooting guides.
- Use analytics to optimise path to the right solution.
- Use contact form to submit customer queries for complex customer queries.
- Configure helpdesk tools with ticket deflector to triage support tickets.
- Analysing analytics and support tickets helps to improve documentation.
Embed Ticket Deflector in
- Knowledge Base Assistant to offer in-app support along with contextual help.
- Documentation home page for quick support.
- Website or application via an URL.